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faq

  • Why don't you take pre-orders?
    Every item we sell is first screened for quality before being made available for purchase. Be aware of competitors who take "pre-orders" so they can "secure more stock". As with any item you may buy from your grocery store, different lots of the same item may vary greatly. We only sell what inventory we have on hand, and we do not rely on (potentially false) promises to our customers for our business to stay afloat.
  • Are Dreaming Turtle (The Nodding Turtle) products offered through third parties?
    Please be aware of impostors! We DO NOT sell through Amazon, Ebay, Etsy, Etc. Authentic Nodding Turtle products are ONLY available at thenoddingturtle.com.
  • How Do I Place An Order?
    Secure Ordering & Payment Options: We accept all major credit cards through PayPal as a safe and secure credit card processor. At no time do we have access to your sensitive credit card information. You do not need to have a Paypal account in order to check-out using Paypal.
  • Payment and Shipping
    If you need your packages to be held at your local post office until you can pick them up, then please write "HOLD AT POST OFFICE" in the second available shipping address line when entering your name and shipping address. Example: ​ JOHN DOE 112 GENERIC LANE HOLD AT POST OFFICE SCRANTON, PA 18702 ​ Our order processing dept. will see your HPO (Hold at Post Office) request and will mark your label so that your postal delivery person will clearly see your request. REFUND POLICY: We do not provide refunds unless we receive the unopened product back through the mail. Please reach out to us, and we will provide you with a shipping label for returns. Please note that refund will not be issued until we receive the product back. Once the unopened item arrives with us, we'll promptly process your refund. If your purchased items are missing in the mail, damaged, etc. - Please reach out to us.
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