faq

Frequently asked questions

Why don't you take pre-orders?


Every item we sell is first screened for quality before being made available for purchase. Be aware of competitors who take "pre-orders" so they can "secure more stock". As with any item you may buy from your grocery store, different lots of the same item may vary greatly. We only sell what inventory we have on hand, and we do not rely on (potentially false) promises to our customers for our business to stay afloat.




Are Dreaming Turtle (The Nodding Turtle) products offered through third parties?


Please be aware of impostors! We DO NOT sell through Amazon, Ebay, Etsy, Etc. Authentic Nodding Turtle products are ONLY available at thenoddingturtle.com.




How Do I Place An Order?


Secure Ordering & Payment Options: We accept all major credit cards through PayPal as a safe and secure credit card processor. At no time do we have access to your sensitive credit card information. You do not need to have a Paypal account in order to check-out using Paypal.




Payment and Shipping


We ship via USPS priority mail and USPS express mail. All orders placed before 2:30pm Eastern Standard Time will be shipped the same day. But things like power outages, severe weather, service interruptions or receiving a very large amount of orders within a relatively short time frame, might still cause delays. There may also be delays on the first day that we release a new product due to very high sales volume. All orders placed after the cutoff time will be shipped on the next available workday. If you need your packages to be held at your local post office until you can pick them up, then please write "HOLD AT POST OFFICE" in the second available shipping address line when entering your name and shipping address. Example: JOHN DOE 112 GENERIC LANE HOLD AT POST OFFICE SCRANTON, PA 18702 Our order processing dept. will see your HPO (Hold at Post Office) request and will mark your label so that your postal delivery person will clearly see your request.